Georgina Greene


Total facilities management

Some 40% of category managers sign performance-based contracts with service providers. This reflects the fact performance is the most important consideration for stakeholders when selecting a supplier

Travel management

Almost two-thirds (64%) of buyers believe experience or reputation is the most important stakeholder criterion when choosing a travel management company

Media buying

The coronavirus pandemic caused a dramatic fall in advertising expenditure during the first half of 2020, with some regions recording a 12% decrease in advertising spend


Organisations are increasingly looking to adopt fleet management solutions to reduce fleet maintenance and fuel costs, as well as encourage safer driver behaviour

Third-party logistics

Despite the severe economic impact of the coronavirus causing demand for logistics services to diminish, the industry is forecast to grow by 4% during 2020 due to the popularity of e-commerce


Performance, price/price stability and supply continuity are the most important stakeholder criteria when choosing a workwear supplier