Georgina Greene


Total facilities management

Some 40% of category managers sign performance-based contracts with service providers. This reflects the fact performance is the most important consideration for stakeholders when selecting a supplier

Travel management

Almost two-thirds (64%) of buyers believe experience or reputation is the most important stakeholder criterion when choosing a travel management company

Fixed-line telecommunications

Prices are expected to decline by up to 5.3% globally in 2017. This is down to increased reliance on mobile communications and voice-over-internet technology

Media buying

The coronavirus pandemic caused a dramatic fall in advertising expenditure during the first half of 2020, with some regions recording a 12% decrease in advertising spend

Telecoms networks

Rising energy costs and investment in 5G deployment will continue to drive up operating costs for telecoms providers


Organisations are increasingly looking to adopt fleet management solutions to reduce fleet maintenance and fuel costs, as well as encourage safer driver behaviour

Third-party logistics

Despite the severe economic impact of the coronavirus causing demand for logistics services to diminish, the industry is forecast to grow by 4% during 2020 due to the popularity of e-commerce


Performance, price/price stability and supply continuity are the most important stakeholder criteria when choosing a workwear supplier