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Untethered World: Leading in a time of chaos

As leaders find themselves managing the effects of economic shocks, shortages, wars and political unrest – on top of all the traditional requirements needed to succeed in business – new pressures are creating new responsibilities and requiring leaders to focus on new skills and stakeholders

Category report: Security

Analysts expect technological developments and increasing labour costs to disrupt the market over the next few years. Selecting a supplier that invests in innovative technologies will help category managers mitigate price risk

Category report: IT consulting

Skills shortages in areas such as analytics, artificial intelligence, cloud and cybersecurity, have resulted in growing labour costs for IT consultants

Category report: Contact centres

Approximately one-third of call centre workers will leave their job over the course of a year. With the great resignation in full effect, what will be the impact on buyers?