The new customer: patterns and personas
Insights into consumer preferences and patterns in a post-pandemic era, along with best-practice examples of how companies are responding
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Getting to growth: where innovative organisations are placing bets and taking chances
In the face of recession and inflation, a healthy growth strategy requires innovative thinking, smart tactics, and a sharp focus
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CPO Compass 2023
After years of firefighting, CPOs are leading their functions into an era of data-driven resilience – enabling their teams to deliver new sources of value
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Data-enabled supply chain transparency
Although a significant gap exists between organisations’ supply chain transparency aspirations and their current capabilities, teams can take steps to improve
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Strategic Planning Guide 2023
In a highly volatile and uncertain environment, procurement teams have had to rip up their existing playbooks and focus on new priorities
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Air travel
Macroeconomic factors mean the air travel industry faces an uncertain future as it looks to bounce back from the pandemic
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Relocation services
The growing adoption of hybrid and flexible working practices among businesses has helped fuel demand for relocation services
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Cleaning services
In addition to wage inflation, growing material and energy costs are expected to drive significant price increases over the near to medium term
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Managed print services
Although many businesses are becoming paper-lite, they are unlikely to become paperless in the short- to mid-term
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Accounting and audit services
While new technology will likely reduce the need for more junior staff, the status of accountants and auditors will further improve, as the role will become more analytical and advisory in nature
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Air freight
A boom in e-commerce is expected to drive future demand for air freight, particularly in the express cargo segment
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Creative agencies
As inflation continues to bite, category managers have told Procurement Leaders they expect global creative agencies prices to increase by 9% during 2023
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Enterprise resource planning (ERP) systems
Working with an ERP consultant to identify the most suitable system can help buyers to reduce costs and mitigate the risk of implementation failure
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Translation services
Developments in machine translation and automated processes are likely to result in reduced prices for translation services
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